Quality Assurance for the Security Guarding Force


in order to have a totally reliable Security Guard Force in place, an assessment system must be established and applied consistently. APG`s specialized Quality Assurance Program monitors the Security Guard Force, evaluating it against APG`s exceptionally rigorous standards of performance. The detailed quality assurance guidelines and checklists will provide management with an organized and approved method of performing evaluations. Any problem areas identified through this process will be remedied immediately.The resulting security program is the most dependable protective force possible. The resulting security program is the most dependable

The first opportunity to assure the quality of the Security Guard Force is through the Selective Recruitment Process. APG, in consultation with the Client`s, will keep recruitment of new security officers to a minimum. Whenever recruitment is necessary, however, the single determining factor shall be that only the best qualified shall be recruited for the Security Officer program. Determining which candidates are best qualified is based on an objective set of criteria including background investigations, credit checks, physical suitability, previous security experience, current employment status, and personal and professional recommendations. Applicants that do not meet all the stated criteria will not be selected for service.

An inspection system shall be implemented to cover the scope of work for the service required by our Client`s, These inspections will include unannounced and random post inspections, vehicle inspections, and unannounced physical inventories of contractor furnished property. Finally, it is APG`s responsibility to conduct annual inspections of the overall project. Every inspection will be recorded on the “Quality Assurance and Control Checklist.” APG will designate an Account Manager, who will coordinate with the Clients representatives to ensure the highest of standards of Services. The APG account Manager will provide a Direct point of contact with the Clients representatives ensuring that the security requirements are adhered to constantly. Also he is responsible for the management and operation of the services requirements with mandate to maximize effectiveness of the services. In addi

During the initial inspection of each shift, a quality assurance form will be filled out to record the date, time, location, personnel assigned and an itemized account of details of the inspection. Details include such items as cleanliness of all articles of the uniform (hat, shirt, trousers, shoes, belt, T-shirt, etc.), information regarding whether the uniform is being worn properly, serial numbers of all assigned equipment, the condition of the equipment, condition of the black gear, handcuffs, general knowledge of Security Guard orders (General and Post) chronological log register filed out properly, conduct of Security Guard Force personnel, cleanliness of post, and organization of the post. Results of the inspections will be tabulated for summary reviews to identify common deficiencies. If common deficiencies are found, proper procedures will be reintroduced .

Initial Basic Training :Quality Standerds for Applicants and New Guards Training is the second factor in the Security Guard Force quality assurance program. Successfully completing initial (basic) training will be a required element of the program. Re-certification Training: APG will provide annual re-certification training to assure that all personnel are current in their knowledge and understanding of the requirements of the job Additionally, this training updates the Security Guard Force will the latest techniques and technologies, keeping them current with industry innovations. Customer/Client Relations: This block deals with interpersonal communications, and the overall inter-actions between the guards and the Client`s and other people on site. It focuses on service oriented techniques. Behavior and Appearance: This block deals simply with the grooming standards, which the guards are held by the company. It includes bathing, shaving, uniforms, etc. It also covers the way the public sees the guards through their behavior, such as posture,grstures and outward activities. Fire fighting Training: The physics of fire, prevention, and use of extinguishers are taugh. The four phases of fire, the fire triangle, etc. They are also trained how to be proactive in fire prevention. Bomb Threats: Vehicle bombs, package bombs, and bomb threat detection are taught. Types, procedures, and search techniques are coverd. Proper Radio Procedures: The basic do`s and don`ts of radio communications. Basic First Aid: The topics covered are primary survey, universal precautions, shoch, airway obstructions, control bleeding, burns, fractures, heat related illness, and sudden illness.